Frequently Asked Questions

What do you make your Towels from?
How long will it be before my Towels are delivered?
How long has your business been established?
Are my payment details secure?
Do you have a privacy policy?
What do your prices include?
What are your delivery costs?
Where can you deliver to?
I’m not comfortable entering my credit card details over the internet. What can I do?
How do I contact you?
Do the towels shrink at all?

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What do you make your Towels from?

We use all natural finest quality materials ie cotton, linen and bamboo

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How long will it be before my Towels are delivered?

We despatch towels within 2 working days if they are in stock. The majority of our towels are delivered within 5 working days. Please note that this excludes holiday periods.

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How long has your business been established?

We have been established since 1932.

Victor Hobson left school at 14 and learned to weave at the local mill studying and working his way up over the following 30 years to becoming a Chartered Textiles Technologist and Fellow of the Textile Institute.
In 1987 the University of Leeds awarded him a masters degree in Philosophy as a result of work into towel weaving technology.

His son Peter is also highly qualified in textile technology and is the new Managing Director of the Company and runs the firm with his wife Jane Hobson

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Are my payment details secure?

Yes. We use Nochex.co.uk They are a specialist UK company providing a secure, reliable payment service in the UK. Any sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex.co.uk use the highest commercially available encryption key length of 128-bits provided by Verisign.

Do you have a privacy policy?

Yes. We hold your name and address for delivery purposes only. We do not hold your credit card details at all and never have access to them at any stage of the ordering process. We do not divulge your details to any third party

We may use the data we hold to email you from time to time with information about Towel Company specials offers or news. If you do not wish to receive this information from us please email towelinfo@yahoo.co.uk

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What do your prices include?

Prices shown on the site are in UK pounds sterling and include V.A.T. at 20.0 %. Delivery charge is added at the end. In the UK this is £5.95 per order. Outside the UK we quote on an individual basis

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What are your delivery costs?

We charge a flat rate of £5.95 on your order in the UK no matter what the size.

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Where can you deliver to?

We can deliver to anywhere. Postage is quoted on an individual basis to locations outside the UK

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I’m not comfortable entering my credit card details over the internet. What can I do?

If you do not wish to enter your credit cards on our website, you can call us and place your order over the telephone and then pay by cheque. Please ring customer services on
01282 612193. Please note we do not currently accept credit card payments over the phone.

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How do I contact you ?

If you have any questions please email us on towelinfo@yahoo.co.uk, or use the contact us page, or telephone us during normal office hours on 01282 612193.

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Do the towels shrink at all?

‘UK made towels, roller towels and linen towels will shrink approximately 10% on first washing, all other towels are sold as pre shrunk and no further shrinkage will take place on subsequent laundering.

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