FAQ's
Where are the Towels you sell made?
What do you make your Towels from?
What type of looms do you make the Towels on?
How long will it be before my Towels are delivered?
How long has your business been established?
Do you have a mill shop?
Are my payment details secure?
How many Towel weavers are there in the UK?
Do you have a privacy policy?
What do your prices include?
What are your delivery costs?
Where can you deliver to?
I'm not comfortable entering my credit card details over the internet. What can I do?
How do I contact you?
Do the towels shrink at all?
Where are the Towels you sell made?
The majority of our Towels are made in our Mill in Barrowford, Lancs. This includes our Linen, Bamboo, unbleached and dyed cotton ranges. All towels made in the UK are marked for easy identification
^^top^^ What do you make your Towels from?
We use all natural finest quality materials ie cotton, linen and bamboo ^^top^^ What type of looms do you make the Towels on?
We manufacture using British Northrop Looms, Blackburn
^^top^^ How long will it be before my Towels are delivered?
We despatch towels within 2 working days if they are in stock. The majority of our towels are delivered within 5 working days. Please note that this excludes holiday periods. We are a traditional english mill and still observe the traditional holiday periods which are:
2 weeks at Christmas
1 week at Easter
Last 2 weeks in july
last week in October
and all bank holidays
^^top^^ How long has your business been established?
The Mill was established in 1932 and was taken over by the present owners; the Hobsons in 1957 and has been a family concern ever since.
Victor Hobson left school at 14 and learned to weave at the local mill studying and working his way up over the following 30 years to becoming a Chartered Textiles Technologist and Fellow of the Textile Institute.
In 1987 the University of Leeds awarded him a masters degree in Philosophy as a result of work into towel weaving technology.
His son Peter is also highly qualified in textile technology and is the new Managing Director of the Company and runs the firm with his wife Jane Hobson
^^top^^ Do you have a mill shop?
Yes. open Monday to Thursday 8.30 to 5.30
Friday 8.30 to 12.30 closed weekends and Holidays
^^top^^ Are my payment details secure?
Yes. We use NoChex.co.uk They are a specialist UK company providing a secure, reliable payment service in the UK. Any sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex.co.uk use the highest commercially available encryption key length of 128-bits provided by Verisign. ^^top^^ How many Towel weavers are there in the UK?
As far as we know we are the only remaining Towel weavers in the UK.
Do you have a privacy policy?
Yes. We hold your name and address for delivery purposes only. We do not hold your credit card details at all and never have access to them at any stage of the ordering process. We do not divulge your details to any third party We may use the data we hold to email you from time to time with information about Towel Company specials offers or news. If you do not wish to receive this information from us please email towelinfo@btconnect.com
^^top^^ What do your prices include?
Prices shown on the site are in UK pounds sterling and include V.A.T. at 17.5%. Delivery charge is added at the end. In the UK this is £5 per order. Outside the UK we quote on an individual basis
^^top^^
What are your delivery costs?
We charge a flat rate of £5 on your order, all orders over £100 are post free in the UK
^^top^^
Where can you deliver to?
We can deliver to anywhere. Postage is quoted on an individual basis to locations outside the UK
^^top^^
I'm not comfortable entering my credit card details over the internet. What can I do?
If you do not wish to enter your credit cards on our website, you can call us and place your order over the telephone and then pay by cheque. Please ring customer services on
01282 612193.
^^top^^
How do I contact you ?
If you have any questions please email us on towelinfo@btconnect.com.co.uk, or use the contact us page, or telephone us during normal office hours on 01282 612193. ^^top^^ ^^top^^ Do the towels shrink at all?
the towels manufactured at our mill in Barrowford (highlighted with the union flag) are sold straight from the loom and have not been subjected to any wet processes such as dying or bleaching. Therefore shrinkage of up to 10% can be expected in both length and width at the first laundering only. This acts to bind the loops more firmly into the cloth, giving the towels a fuller, thicker feel. No further shrinkage will take place on subsequent laundering . ^^top^^ |